Riaaj Vintage Returns & Refunds

Easy Returns & Refunds at Riaaj Vintage

We understand that sometimes things don't work out as planned. That's why we offer a hassle-free return policy for your peace of mind.

Initiating a Return:

  • Contact Us First: Before returning any item, please initiate the process by emailing us at customerservice@riaajvintage.com. Include your order number and name in the email. This helps us track your return and expedite the process.

Return Window:

  • Allow us 14 days for domestic orders and 21 days for international orders from your purchase date to return your items.

What Can Be Returned:

  • We only accept unworn, unwashed items with all swing tags still attached.
  • Mystery boxes must be returned in their entirety.

Return Costs & Refunds:

  • You are responsible for covering the return postage costs.
  • For items with "free shipping" at purchase, the original delivery cost will be deducted from your refund amount.
  • We offer store credit for the full amount you paid on the returned items.
  • Please note that store credit cannot be used for exchanges or discounted items, and all store credit transactions are final.

Refunds vs. Exchanges:

  • Refunds: If you request a refund within the designated return window, we'll issue a refund to your original payment method (excluding original postage cost). Please allow 5-7 business days for the refund to be processed and appear in your account.
  • Exchanges: Unfortunately, we don't currently offer exchanges.

Important Information:

  • We cannot accept returns outside the designated return window. Attempted returns after this timeframe may be returned to you with additional postage charges.
  • Due to hygiene concerns, we cannot accept returns of opened or used face and body products, underwear with broken hygiene seals, swimwear with broken hygiene seals, or pierced jewelry with broken seals.
  • Returned items must be in their original condition with all tags attached.
  • Ensure your return is securely packaged to prevent damage during transit.
  • Keep your proof of postage for your records.

Return Address: