Return & Refund Policy

About This Policy

At Riaaj Vintage, every vintage piece tells its own story. As we specialize in pre-owned, vintage, and reworked clothing, each item is unique in terms of age, condition, colour, and character. Our Return & Refund Policy is designed to be transparent, fair, and easy to understand while protecting both our customers and our business.

Wholesale, Bulk & Handpick Orders (Final Sale)

All wholesale, bulk, and handpick orders are final and are not eligible for returns, exchanges, or refunds.

This includes:

• Wholesale vintage clothing lots
• Bulk vintage bales
• Handpick sessions conducted via WhatsApp or video call
• Live vintage selection sessions
• Custom-sourced or made-to-order reworked items
• Mixed vintage bundles selected during live appointments

Wholesale, Bulk & Handpick Orders (continued)

During handpick and live selection sessions, customers have the opportunity to:

• Inspect every item before purchase
• Ask questions about condition, sizing, and grading
• Confirm their selections before payment

Wholesale, Bulk & Handpick Orders (continued)

As these products are individually chosen and approved by the customer, all wholesale and handpick purchases are considered final.

Retail Returns & Refunds

For retail orders only, we offer a limited return policy if you are not completely satisfied with your purchase.

Eligible retail orders may qualify for:

• Exchange
• Store Credit
• Refund

Retail Returns & Refunds (continued)

Please note that partial returns are not accepted. Returns must include the entire order.

Return Eligibility

To qualify for a return:

• You must contact us within 7 days of receiving your order.
• Returned items must reach us within 28 days from the delivery date.
• Items must be unused, unwashed, and in their original condition.
• Original tags and labels must remain attached.

Return Eligibility (continued)

Returns will not be accepted if products show signs of:

• Washing
• Wearing
• Stains
• Damage
• Alterations
• Missing tags or labels

How to Request a Return

To start a return request for a retail order, please email us at:

contactus@riaajvintage.com

Please include:

• Your order number
• Reason for the return
• Photos of the item(s) (recommended to help speed up the process)

How to Request a Return (continued)

Our customer support team will review your request and respond within 24–48 business hours with the next steps.

Return Shipping

Unless the return is due to an error on our part, customers are responsible for all return shipping costs.

To ensure your parcel reaches us safely, we recommend using a tracked and insured shipping service.

Please note:

• Return shipping costs are non-refundable.
• Riaaj Vintage is not responsible for returns that are lost, delayed, or damaged while in transit.

Refund Process

Once your returned items are received and inspected, we will notify you of the outcome.

If your return is approved:

• Refunds are processed within 3–5 business days to your original payment method.
• Store credit or exchanges may be completed sooner, subject to stock availability.

Refund Process (continued)

Please note:

• Refunds apply only to the value of the returned item(s).
• Original shipping charges are non-refundable unless required by applicable consumer law.
• If we receive items that were not included in your original order, we reserve the right to exclude those items from the refund and return them at your expense if requested.

Non-Returnable Items

The following items cannot be returned or refunded:

• Wholesale orders
• Bulk vintage lots
• Handpick purchases
• Live video selection orders
• Custom-made or reworked products
• Gift cards (if applicable)
• Items returned outside the stated return period
• Items that do not meet our return condition requirements

Need Help?

If you have any questions about returns, refunds, exchanges, or your order, we're happy to help.

Email: contactus@version2.riaajvintage.com

Website: https://riaajvintage.com/

Our team aims to respond to all enquiries within 24–48 business hours.